1. Where can I order/buy an Innovation Living product?
We sell though dealers worldwide. Please click at your region on the world map above and click on Dealers in the menu to find the dealer that is closest to you.
2. I want to change my cover, who do I contact & can I replace it myself?
The unique about the One Room Living collection is the opportunity always to renew your sofa bed with a new cover and frame cover. Our detachable covers are available for: Aslak, Balder, Colpus, Fraction, Frigga, Fuji, Mimer, Minimum, Rollo, Skater, Vidar and Vili.
For the sofa beds which are not mentioned above, we do not recommend changing the cover yourself, as this is very difficult.
3 My gear or slat is broken, who do I contact?
Our Customer Service will send you a new one without any payment required.
*Please note that only small spare parts as hinges, gears, slats and fittings can be sent directly to you. This only applies our One Room Living frames: Aslak, Balder, Colpus, Fraction, Frigga, Fuji, Mimer, Minimum, Rollo, Skater, Vidar & Vili.
In case of larger parts, or if you need information in general, we kindly ask you to contact the shop where you bought your sofa.
4. My sofa is broken & I bought it 4 years ago. Does your warranty cover this?
The period of the warranty depends on where you bought your sofa bed. However, we provide a warranty of 10 years on all spare parts.
5. My cushion cover is missing?
If you can't find your cushion covers they are probably stored inside the seat of your sofa bed. You will find it when you unzip the cover. This applies to the following products:
Ghia, Zeal, Frode, Recast Plus, Recast Plus chair, Rhomb, Sly, Upend, Cubed, Trym, Idun, Bragi, Bifrost D.E.L., Cassius D.E.L., Cassius Q, Cassius D.E, Supremax D.E.L, Supremax Q, Supremax D.E. However, if you do not find it there, please contact the dealer where you bought your sofa, and they will assist you.
6. Is it possible to add arms to a sofa if we change our mind at a later stage?
Yes, but you will have to order a new frame/bars to mount the arms and legs. Please contact the local dealer where you bought your sofa, and they will be happy to assist you.
7. What are your fabrics made of?
This vary from fabric to fabric. You can find information of a specific fabric at the bottom of the website Textile Collection. Please click at your region on the world map above.
8. How do I clean the cushion cover (is it washable)?
You can remove the cover of your cushion by unzipping the zipper. We recommend to dry clean the fabric covers. For products in ‘Leather Look’ fabrics, please wipe with a moist cloth, do not dry clean.
These are only recommended cleaning options, please consult with a professional dry cleaner for any cleaning matters.
9. How thick are your mattresses?
It depends on the type of sofa bed you choose. We have different types of comfort, and you can find out more at the bottom of the website Comfort & Quality. Please click at your region on the world map above.