1. Where can I order/buy an Innovation Living product?
We sell through dealers worldwide. Please click at your region on the world map above and click on Dealers in the menu to find the dealer that is closest to you.
2. Is it possible to change the cover?
A unique feature about the multifunctional sofa beds (not available in the US) is that it is easy to to renew your sofa bed with a new mattress cover and/or frame cover.
Detachable covers are available for the following multifunctional sofabed models:
Aslak, Balder, Colpus, Fraction, Ronja, Mimer, Minimum, Rollo, Vidar.
It is not possible to purchase new covers for the sofa beds issued in our Istyle range.
3. My gear or slat is broken, who do I contact?
By contacting our Customer Service through the online formula on the left we can send you new gears or slats for your multifunctional sofa bed (not available in the US).
Such spare parts are free of charge as we offer life time warranty on these parts on for following multifunctional models:
Aslak, Balder, Colpus, Fraction, Frigga, Fuji, Mimer, Minimum, Rollo, Skater, Vidar & Vili.
In the unlikely event of larger parts braking, or if you need additional information in general, we kindly ask you to contact the shop where you bought your sofa.
4. How long is the warranty?
The period of the warranty depends on where you bought your sofa bed. However, we do provide 10 years warranty for small spare parts and life time warranty on gears and slats on our multifunctional sofa beds (Aslak, Balder, Colpus, Fraction, Ronja, Mimer, Minimum, Rollo & Vidar) as long as stock is available. We kindly refer to read FAQ question 3 for further information
5. My cushion cover is missing?
Most cushion covers are stored inside the seat of your sofa bed. Simply unzip the seat and find the covers.
This applies to the following products:
Ghia, Zeal, Frode, Recast Plus, Recast Plus chair, Rhomb, Sly, Upend, Cubed, Trym, Idun, Bragi, Bifrost D.E.L., Cassius D.E.L., Cassius Q, Cassius D.E, Supremax D.E.L, Supremax Q, Supremax D.E.
In the unlikely event that your cover is actually missing, please contact the dealer from which you bought your sofa and they will be happy to assist you.
6. Is it possible to add arms to a sofa originally bought without arms if we change our mind at a later stage?
On the Clubber, Recast Plus, Rhomb and Long Horn sofa beds it is possible to buy armrests as a separate add on without further changes on the sofa.
Others* are modular in the sense that you can buy them as a version without armrests and a version with armrests. By ordering a new frame/bars and armrests it is possible to convert a sofa bed originally bought without armrests to a version with armrests on the following models:
Ample, Splitback, Dublexo, Fiftynine, Cubed, Long Horn D.E.L., Trym, Bragi and Supremax.
Please be aware that colour differences on the fabrics may apply between the seat/back and the new armrests.
In order to proceed with the conversion from a sofa bed without armrests to a version with armrests please contact your local dealer and they will be happy to assist you.
7. What is the composition of your fabrics?
You can find information about a specific fabric by clicking at “Textile Collection 2018” at the bottom of the frontpage of our website. Please ensure you are in the right region by clicking your region on the world map above.
8. How do I clean the cushion cover?
You can remove the cover of your cushion by unzipping the zipper. We recommend to dry clean fabric covers.
For products in ‘Leather Look’ fabrics, please wipe with a moist cloth, i.e. do not dry clean. Do not under any circumstances use any cleaning agents stronger that mild water based detergent as it will make the surface of the fabric crack and peel.
These are only recommended cleaning options, please consult with a professional dry cleaner for any cleaning matters.
Please refer to our Care Guide for further instructions on maintaining and cleaning you Innovation Living multifunctional sofa bed.
9. How thick are your mattresses?
It depends on the type of sofa bed you choose. We have different types of comforts and you can find out more at the bottom of the frontsite by clicking ”Quality & Comfort”. Please make sure you are in the right region by clicking your region on the world map above.