Sofa beds & chairs guarantee

All our sofa beds and chairs are continuously tested against our high internal standards as well as they are rigorously being tested by independent accredited labs such as SGS, Intertek and Bureau Veritas to comply with industry standards for quality and durability.

Therefore, Innovation Living offers a 5-year warranty on materials and manufacturing defects on sofa beds and chairs within the terms described below.

For US customers please read here

 

How long is the guarantee valid?

You will have 5 years warranty.

 

What is covered under this guarantee?

This guarantee covers defects in materials and workmanship in the following components of the sofa beds and chairs:

• Gears and mechanisms

• Wooden frames

• Metal frames

• Spring-, latex-, or foam cores of sofa beds and chairs


This guarantee applies to private/residential use only.

 

How do I prove my claim?

We need a copy of the original purchase receipt as proof of your purchase together with photos/videos that clearly demonstrate the defect.

Finally, we need a photo of the product label that is placed on the inside of the product. Please find the exact position of this label in the assembly instruction for your products (assembly instructions can always be found at our website.)

 

What will Innovation Living do to correct the problem?

The quality department of Innovation Living will examine the claim and decide, at its sole discretion, if it is covered by the warranty and subsequently either if it should be repaired or replaced.

If the claim is covered by the warranty, Innovation Living will cover the costs of spare parts or provide an equivalent replacement, if the item is no longer available. Most of our sofas are sold in separate parts, and we will do our utmost to limit replacements to the relevant parts due to both environmental and economic concerns.

 

What is not covered under this guarantee?

This warranty does not apply to products that have been stored or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or cleaning products.

This warranty does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.

This warranty does not apply if the product has been placed outdoors or in a humid environment.

This warranty does not cover consequential or accidental damage.

In case of any questions, please contact your local dealer or contact us through our website here